PLEASE READ THIS SECTION BEFORE E-MAILING QUESTIONS ABOUT SHIPPING STATUS / TRACKING OF PACKAGE QUESTIONS AND MORE.
Firstly, Thank you for choosing NAFSI BOTANICALS products. In as much as I would love to be on that express level with delivery; I’m a one-woman show and everything is made by hand so it takes me a little longer. Please, read this section or FAQS before emailing about your orders as your question is most likely answered here.
Much love and appreciation for your patience and sweetness that you all show me, I am beyond grateful.
I will gradually be working on a better shipping option until we find a suitable option for you all. Until then please have patience with your shipments, I am working on getting the best shipping provider future wise as I know the long wait for the items may sometimes be a pain.
WHAT IS THE SHELF LIFE OF YOUR PRODUCTS?
Please enjoy all of your products within 6-12 months of opening.
By using the Nafsi Botanicals Hair & skincare website/sites/shops (facebook, Instagram & including all other shops; you are acknowledging that you have read, understand, and agreed to these rules. From time to time, we may modify these to which the contents and services available are subject. Therefore, we ask that you continually review when visiting our website/sites. Acceptance of these terms & conditions does not affect your statutory rights, except so far as legitimately excluded.
All orders ship directly from Oslo, Norway.
Each product is made with the highest attention to quality, Passion, mindful details and lots of love.
After an order is placed, please allow up to one week for your order to ship. We handcraft each item we send out. This includes creating, bottling, labeling, and shipping. Handcrafted items do take a little longer to produce than mass-produced items. Many of our items are made so they are at the peak of freshness when you receive them.
TRACKED SHIPMENTS / WHY CAN’T I TRACK MY ORDER?
We are a newly established business which means we cannot offer free tracked shipping — we realize shipping might seem pricey but we have done our best to get the best quote for international delivery, which is costly worldwide these days.
We ship all of our packages with a trusted courier called Posten/PostNord for INTERNATIONAL SHIPPING & HELTHJEM for NATIONAL shipping.
Our standard international shipment is NOT tracked — but our packages are delivered without problems. Please just be patient while waiting for your package, it’s often just a matter of time before it arrives.
IT CAN TAKE UP TO FOUR WEEKS TO RECEIVE YOUR ORDER DEPENDING ON YOUR LOCATION. THIS IS MOST LIKELY TO HAPPEN WITH AUSTRALIAN AND CANADIAN ORDERS, AS CUSTOMS OPERATES SLOWER THERE.
Please let us know if you need an item by a certain date and we will always do our best to accommodate your needs, but we CAN’T force the shipping time to arrive sooner no matter what. This is completely out of our hands, unfortunately.
ONLY orders over $155 will be shipped with tracking — you will receive the tracking number within 24 hours.
Once your order has been delivered to the post office you will receive a shipment email (PLEASE CHECK SPAM) detailing that: Orders outside of EU can take up to four weeks to arrive after shipping. Usually, it will arrive much sooner, but customs departments do have the right to hold items and there is not much we can do about this. Our packages arrives in your country no later than 5 days after shipping but we can’t fast forward to process or customs.
Please note that delivery times are not guaranteed and some packages may take longer due to unexpected delays – especially during busy times (holiday seasons, etc).
U.S. TERRITORIES 7-11 days after shipment
EU latest 7 days after shipment
Canada & Australia 11-18 days after shipment
INTERNATIONAL 11-18 days after shipment
Shipping can sometimes take a longer time to arrive, unfortunately; but we promise that the products are worth the wait. Should your questions not have been answered here please contact us and we will get back within 48 hours.
Customs, Duty, and Taxes
It is a legal requirement that we declare the full value of the goods (not including shipping charges) on all packages destined outside the European Union, and shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be carried by you. Unfortunately, we have no control over these charges and cannot predict what they may be.
It is my highest priority to enhance and protect your health, and because of the perishable nature of the products, all orders are final sale. No returns or exchanges will be accepted.
With that said, it is extremely important to me that you are satisfied with your order. If you need assistance in any way with your order or with the products, or if you have any feedback to offer, please contact us and we will assist you as soon as possible.
Please note that as natural products, there may be variations in colours and scent from batch to batch. This is due to the use of unrefined, organic and cold pressed oils and natural botanicals.
If for any reason, your products arrive damaged, defective, or incomplete, I will make the situation right immediately. Please contact us so we can remedy the issue.
Location Pickup Policy
- We offer location pick up in Oslo, Norway in-stock orders will be ready for pickup on Saturday Between 16-18 pm at Oslo S ( central station).
- We offer NO HANDLING FEE on pick up orders.
- Most orders placed before Saturday will be available for the next pick-up at the pickup location.
- Orders must be picked up within 14 days (2 weeks).
Here’s how it works:
Only you (buyer) can pick up your order. You must bring the following items with you to the pick-up location for me to process your products; however,
If someone else is picking up your order, this should be confirmed before the pick-up date and Full name of the individual who will do the pick-up. Furthermore:
- Bring your government-issued ID or credit card (with photo), and payment receipt to pick up your items.
- We’ll hold your items till the next pick-up date, please, do make sure to be on time.
Thank you for choosing Nafsi Botanicals.
Love & Light